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Shipping Policy and Guidelines

HEARTYHEROES Shipping Guidelines

During checkout, customers are prompted to choose a shipping method for their cart. Shipping costs are dependent on the items that you order plus the selected shipping method. The total shipping will automatically compute during checkout prior to the completion of the order.  We ask that all customers please allow time for the order to process. This could take up to 1-2 business days.

In order to ensure shipping method upgrades can be fulfilled on time, orders must be processed and clear credit authorization by 12:00 p.m. (noon) PST or the order may not be processed until the following business day. Business days are Monday-Friday, excluding observed holidays within the United States.

Please email us at support@shopheartyheroes.com for any questions.

Product Inventory:

A product’s availability is clearly noted on the Product Detail page as “In Stock” and “Out of Stock”. Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock or are not available for shipment until a specific date. For more information, please read the details below.

When can you track your order?

Tracking codes are assigned to packages once an order is ready to ship and an automatic email is sent to the customer email address on file. Please check your SPAM folder and/or verify that the email address is correct if you did not receive a notification. However, it may take up to 2 full business days before the package is checked into the delivering carrier’s tracking system after shipment. What this means is that even though your package has already been shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 2 full business days.

Orders placed on www.shopheartyheroes.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

Finding Your Order Status

The status of your order is easy to find.

  • Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order.
  • Visit the website. Sign In to view your Order History at www.shopheartyheroes.com - 24 hours a day. If you signed up for a HeartyHeroes account, you may view information about your most recent orders (including tracking information) as well as past orders.
  • Contact us. If you still have questions about your order, please contact us via email at support@shopheartyheroes.com. 

How is order status different from tracking information?

The status of your order is supplied by www.shopheartyheroes.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx or UPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our website when it becomes available.

*Tracking information may not be available for up to 2 full business days after an item is shipped from our warehouse.

International Shipping

HeartyHeroes ships internationally to most countries. If your country is on our list, any order you place will have the option to send to that country upon completion of the order. If you do not see an option for your country, please email us at support@shopheartyheroes.com. 

Rates vary based on total weight and final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.

We will notify you of any complications with your credit card.

HeartyHeroes strictly follows all national and international regulations regarding the sale, purchase, and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs.

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